Professional Development

Online Training

Sell More Easily
This versatile online sales training program can be used in any industry and is effective with one person, as well as hundreds of users in multiple departments. Train your staff, and get up to the minute progress reports emailed to you. Topics include the Psychology of Selling, Closing the Sale Psychology, Eight steps to Successful Prospecting, Exercises, Coaching and much, much more!

Classroom Training

Coaching Essentials
As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful.

Fundamentals of Customer Service
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

Managing Conflict
This course will help you to develop skills to assess a conflict situation and monitor your reaction to the conflict, utilize effective communication techniques to manage conflict in a proactive manner and resolve conflict through identifying it's source, and determining and implementing the best solution.

Practical Leadership
Up to this point in your career, you have been a successful employee or individual contributor, or have recently been promoted to manager. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization.

Communications Skills
In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace. You will examine the components of good written and verbal communication.

Contact Tim McCardle for more information or to register at (585) 272-7200 or