Reservation and Transportation Ticket Agent Travel Clerk

Reservation and Transportation Ticket Agent Travel Clerk

What is a Reservation and Transportation Ticket Agent?

Reservation and transportation ticket agents assist travelers with their vacation planning. These travel agents may help travelers with hotel reservations, excursion bookings, special events tickets, flight arrangements, and more. This is a very diverse job that can take many forms. 

A reservation and transportation ticket agent might focus primarily on one aspect of travel planning, such as reserving tickets for various activities. In another employment setting, this same type of agent might handle multiple overnight accommodations, along an itinerary. 

These agents may focus on one aspect of travel or assist travelers with many different types of planning. A reservation and transportation ticket agent that offers a full suite of travel planning services may survey each customer about their travel goals, then handle all the individual’s necessary arrangements including their transportation, hotel, dining reservations, and tickets for entertainment.

Job Responsibilities

  • Answer customers’ travel inquiries 
  • Gather information on the client’s travel needs and wants 
  • Assist clients in gathering proper documentation for travel 
  • Monitor availability for local attractions, hotel rooms, or flight seats 
  • Provide important travel information to clients 
  • Set and confirm travel reservations 
  • Assemble travel itineraries 
  • Sell travel products, such as insurance 
  • Suggest additional products, services, or activities for travelers 

What is the Job Outlook for Reservation and Transportation Ticket Agents?

The Bureau of Labor Statistics doesn’t maintain information on the employment outlook for reservation and transportation ticket agents. However, it does gather statistics on travel agents. Employment of travel agents is projected to grow 3 percent from 2022 to 2032, about as fast as the average for all occupations.

About 8,600 openings for travel agents are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Demand is projected to increase for travel agents’ expertise in recommending options to clients seeking personalized travel experiences. People are expected to continue relying on travel agents for their advice on popular or unique destinations and for their ability to handle travel issues. 

There are particularly high employment levels for this occupation in areas that see a lot of travel and tourism. In these locations, you may find work on-site at popular travel destinations, assisting customers with tickets and other arrangements. The metropolitan areas with the highest employment levels for reservation and transportation ticket agents are New York, Los Angeles, Orlando, Chicago, and Fort Worth. Targeting locations like these may help you improve your employment prospects in this field.

Where Do Reservation and Transportation Ticket Agents Work?

Reservation and transportation ticket agents can work in many different employment settings. Some work in call centers, assisting travelers by phone with arranging cruise tickets, airline tickets, or hotel reservations. Some of these professionals may work for travel agencies where they can assist customers with many types of planning, for a variety of destinations.

Transportation and reservation ticket agents may also work at the destination itself, selling tickets at an airline counter or making reservations at a hotel’s front desk. A few professionals in this field might work for themselves, providing travel agent services from home, and assisting clients with all aspects of their travel planning for a hassle-free trip.

What Education Do I Need to Become a Reservation and Transportation Ticket Agent?

Reservation and transportation ticket agents can typically find employment with as little as a high school diploma. However, as the number of job opportunities decreases, competition may become stiffer for these roles. You can fill out your resume and better prepare yourself for employment in this field with a hospitality assistant diploma from Bryant & Stratton College. The program includes courses in marketing principles, business principles, hospitality management, technology, and more.

Gaining a solid background in hospitality and customer service is the best way to improve your employment opportunities in this field. Any relevant work experience will serve you well, whether in a hotel, airport, tour agency, or other similar area.

What Can I Do with a Hospitality Assistant Diploma?

A hospitality assistant diploma can help prepare you for a variety of positions in the travel and tourism industry. Reservation and transportation ticket agents can go by many names. As you’re conducting your job search, keep an eye out for similar job titles that may yield outstanding opportunities for you. Look for positions such as:

  • Airline ticket agent 
  • Tour sales representative 
  • Reservation agent 
  • Ticketing agent 
  • Station agent 
  • Travel agent 
  • Tour organizer 
  • Travel consultant 
  • Travel guide 
  • Visitor information specialist 
  • Booking agent 

For more information on the job opportunities available with an associate degree or diploma from Bryant and Stratton College, check out the career services section of our blog. There, you’ll find informative details to help you better plan for a successful career.

While these projections can help career-minded people evaluate potential employment fields, it is important to note that job market data from the US Bureau of Labor Statistics Occupational Handbook is only intended to provide insight on occupational opportunities. It should not be construed as a guarantee of salary or job title. Neither BLS nor Bryant & Stratton College can guarantee employment in any field.

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