Medical Administrative Assistant, AAS

B&SC Code: MDAA
CIP Code: 51.0716
New York Hegis Code: 5005
Available online in all states

Program: MDAA

Medical administrative assistants are responsible for keeping the medical office running smoothly by handling office and administrative tasks, such as answering phones and maintaining databases, organization of medical records and charts, transferring lab results to appropriate technicians, completing inventories, and maintaining general office standards. Valuable skills to possess include communication, organization, and time management.

Graduates of this degree plan will achieve the following program and institutional outcomes:

• Ensure confidentiality and fulfill HIPAA standards for the creation, distribution, and release of medical information.
• Demonstrate professional interpersonal communications and support services to diverse patient populations resulting in high patient/customer/client satisfaction ratings.
• Understand office operations to recommend process changes for improving efficiency, efficacy, and/or flexibility.
• Evaluate office operations to recommend process changes for improving efficiency, efficacy and/or flexibility.
• Understand basic insurance plans, coding and billing practices, and office financial operations.
• Apply basic medical terminology and anatomy and physiology to daily office procedures.
• Utilize appropriate current technology and resources to locate and evaluate information needed to accomplish a goal, and then communicate findings in visual, written and/or oral formats.
• Transfer knowledge, skills and behaviors acquired through formal and informal learning and life experiences to new situations.
• Employ strategies for reflection on learning and practice in order to adjust learning processes for continual improvement.
• Follow established methods of inquiry and mathematical reasoning to form conclusions and make decisions.
• Participate in social, academic, and professional communities for individual growth and to function as a citizen of a multicultural world.