Case Management Assistant

What is a Case Management Assistant?

Case management assistants work closely with case managers, assisting them with everyday duties that will make them more efficient and effective at their jobs. Case managers are responsible for helping people in challenging situations find the help that they need. This might include identifying the right community programs, treatment regimens, or public education resources to help with complex problems.

A case management assistant will work alongside the case manager as well as others in the field, such as social workers. Case management assistants will have varying responsibilities depending on the facility they work in and the team that they’re employed on.

Regardless of the specifics of this job, case management assistants must have a passion for working with people. Strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations. If you’re interested in becoming a case management assistant, you should be extremely organized and punctual. You’ll need outstanding attention to detail and the ability to multitask effectively to be successful in this support role.

Job Responsibilities

  • File management
  • Verifying individuals’ information
  • Ensuring referral information is accurate
  • Communicating with treatment or counseling programs
  • Interviewing new clients
  • Developing assistance plans in conjunction with case workers
  • Reviewing client progress
  • Evaluating the effectiveness of treatment plans in conjunction with supervising case or social workers
  • Researching newly available treatment options

Case Management Assistant: Career Outlook

Employment of social and human service assistants is projected to grow 9 percent from 2022 to 2032, much faster than the average for all occupations.

About 47,400 openings for social and human service assistants are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

What Can I Do With an AAS Human & Social Services Degree?

With an AAS Human & Social Services Degree, you’ll be equipped for a variety of positions in social work and human services. The position of case management assistant can go by many names. When you’re seeking employment in this area, it’s best to keep your eye out for many related job titles. This will give you the best chance of landing a job quickly after graduation.

Some job titles that you may want to look out for include:

  • Social and human service assistant
  • Community coordinator
  • Family support worker
  • Human services program specialist
  • Outreach specialist
  • Mental health technician
  • Social work associate
  • Social services assistant
  • Advocate
  • Assistant Case worker

Expanding your job search will help you get the most out of your valuable AAS Human & Social Services degree.

For more insights into this and other degrees available from Bryant & Stratton College, check out the degree insights section of our blog. Here, you’ll find a wealth of information to help you plan your future career.


If you’re interested in becoming a case management assistant, you should pursue a minimum of an associate degree. The Human & Social Services Associate Degree from Bryant & Stratton College will prepare you for a career in human and social services by giving you a well-rounded background in topics such as healthcare information systems, public health issues, and crisis intervention. Graduating from this program, you’ll understand how to best assist human services professionals, handle case management, and evaluate patients’ needs from a counseling standpoint.

Employment Settings

Case management assistants can work in a variety of environments. 

Social and human service assistants held about 415,100 jobs in 2022. The largest employers of social and human service assistants were as follows:

  • Individual and family services 29%
  • Local government, excluding education and hospitals 13%
  • Nursing and residential care facilities 11%
  • Community and vocational rehabilitation services 10%
  • State government, excluding education and hospitals 8%

Social and human service assistants work in offices, clinics, hospitals, group homes, and shelters. Some travel around their communities to see clients.

While these projections can help career-minded people evaluate potential employment fields, it is important to note that job market data from the US Bureau of Labor Statistics Occupational Handbook is only intended to provide insight on occupational opportunities. It should not be construed as a guarantee of salary or job title. Neither BLS nor Bryant & Stratton College can guarantee employment in any field.

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