HOSS120 - Fundamental Hospitality Management Principles

Semester Credit Hour(s): 3

This course introduces students to fundamental management principles essential to the hospitality professional. Students will learn how organizations work as well as the essential skills needed to effectively manage customers and employees. Students will explore management within a service industry exploring fundamental organizational concepts such as communication, teaming, leadership, power and politics in the workplace as well as focus on management tasks such as organization, stress, conflict resolution and employees. Students will be provided with industry- related, detailed, hands-on exercises to sharpen their management talents.