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Home / Degrees / Academic Catalog / Course Descriptions / MDAA208 - Quality Improvement and Customer Service in Medical Offices
Semester Credit Hour(s): 3
Healthcare is a service industry with patients assessing the value of their experience beyond the medical care, to also include the service and support associated with the care. In this course, students will study the impact listening skills and communication techniques have on patient satisfaction levels. Additional topics include efficiency, and quality improvement measures to meet customer patients service expectations.
Prerequisite: MDAA209
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Online
March 11
On-Campus
May 06
