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Home / Degrees / Student Right to Know / SARA Student Complaint Process
The National Council for State Authorization Reciprocity Agreements (NC-SARA) provides a pathway for student complaints related to distance education courses, distance education activities, and distance education operations provided by the College in other SARA states (outside of New York which is the College’s Home State under NC-SARA). This SARA Student Complaint Process is to educate students on how (and where) they may submit such complaints, as well as the process.
The SARA Student Complaint Process is only for student complaints resulting from distance education courses, distance education activities, and distance education operations of the College in SARA member states (outside of New York). A list of SARA member states is available here. For students in New York (or a state that is not a member of SARA), any complaint regarding the College should be submitted through the College’s Student Complaint Process available here.
Student complaints related to grades or Code of Conduct violations may not be addressed through this SARA Student Complaint Process.
Any Bryant & Stratton College student having a complaint or grievance they wish to have addressed must first follow the College’s Complaint Procedures or Grievance Procedures, depending on the subject matter. Student Grievance Procedures are to be used for resolution of complaints of discrimination. If you have a Grievance, a written complaint detailing your grievance should be submitted to the Grievance Coordinator within thirty (30) calendar days of the event complained of. Your grievance will be investigated by the Grievance Coordinator. The College’s Grievance Policy and Procedures are detailed here. Student Complaint Procedures are to be used for resolution of all other complaints in the event you become dissatisfied with any aspect of your educational experience. To register a formal complaint, please prepare a written complaint describing the nature of the problem, date of occurrence, and your student identification number. Your written complaint should be submitted to the manager of the appropriate department out of which your complaint arose. If your concern does not relate to a specific department or you are otherwise unsure of where to submit your complaint, please submit your complaint to the Dean. The College’s Student Complaint Procedures are detailed here. If your complaint is satisfactorily resolved by the College, there is no need for further action. In the event your complaint is not satisfactorily resolved and your complaint relates to the College’s distance education courses, distance education activities or distance education operations in any SARA member state (outside of New York), you have the ability to proceed to Step 2.
If your complaint relates to the College’s distance education courses, distance education activities or distance education operations in any SARA member state (outside of New York), and your complaint was not satisfactorily resolved by the College, you may appeal the College’s decision to the New York State SARA Portal Entity at the below address(es). The New York State SARA Portal Entity has final authority on complaints related to the College’s distance education courses, distance education activities and distance education operations in SARA member states (outside of New York). Please note that appeals to the New York State SARA Portal Entity must be made within two (2) years of the incident about which the appeal is made.
New York State Education DepartmentOffice of College and University EvaluationATTN: SARA89 Washington AvenueAlbany, NY 12234E-mail: [email protected].
Information on complaint procedures pursuant to NC-SARA is available here.
Information on New York State Education Department complaint procedures is available here.
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