Last Updated: 11/2/2015 11:45:16 AM

A Day in the Life of a Medical Administrative Assistant

Pursuing a career as a Medical Administrative Assistant (MAA) is a wise choice for those who want to work in the expanding field of healthcare, without making the time and financial commitments required for clinical positions, such as doctors or nurses. MAAs often earn higher than average salaries and can complete their educational training program within a single calendar year. A Medical Administrative Assistant provides a vital role for the medical facility and/or office in which they work. It is their responsibility to keep the office running smoothly and efficiently. They also serve as their facility’s ambassadors to patients, fellow medical facilities, insurance companies, and the general public. But, what does a medical administrative assistant do to achieve all that?

MAAs are often the first contact, and therefore form the first impression, clients have with the medical staff. They must be organized, compassionate, pay strict attention to detail, and be willing to do whatever it takes to keep things running smoothly. They need to have a proficient understanding of medical terminology and the human body in order to speak fluently with doctors, nurses, patients, and insurance providers. Here is a glimpse at a day in the life of a Medical Administrative Assistant.

Welcome to a Day in the Life of a Medical Administrative Assistant

Start Time: Depending on the facility in which they work, the start time could be morning, afternoon, or night. In most cases, MAAs observe a traditional 9 to 5 work week in doctor’s and dental offices, hospitals, senior care facilities, and various other medical facilities. Many people have asked if a medical administrative assistant wears scrubs or street clothes. Depending on the employer’s preferences, MAAs wear scrubs or business-professional wear.

Daily Responsibilities: While Medical Administrative Assistants do not provide clinical aspects of medical care, such as taking vitals, drawing blood, or administering medications, they will be in direct contact with patients and their loved ones. MAAs are typically responsible for:

  • Scheduling and confirming appointment times
  • Answering phones and taking/delivering messages
  • Confirming patients are covered by their insurance provider
  • Maintaining patient charts
  • Providing patients with appropriate in-house/insurance forms and ensuring they are filled out correctly
  • Working with insurance companies to submit insurance forms
  • Bookkeeping
  • Sending out invoices, bills, and payments
  • Logging all patient and chart information into an electronic medical data system

In addition to the day-to-day office responsibilities, MAAs must ensure the waiting room and office area are kept clean, neat, and organized to uphold the high standards of the medical industry.

Salary and Compensation: According to the American Association of Medical Assistants, MAAs work full-time, which means many employers offer competitive insurance and retirement packages. Currently, the estimated job growth statistics for the next ten years is 12%.

The Bottom Line: Working as a Medical Administrative Assistant is a rewarding profession, allowing individuals to experience multiple arenas of the health care industry throughout their tenure. If you're wondering where medical administrative assistants can work, the answer is pretty much anywhere administrative help is needed. Because most jobs occur in medical offices, MAAs usually enjoy weekends and nights off and do not have to take their work home with them. It is significantly less stressful than other clinical health care professions yet provides a way to be a part of a team dedicated to helping and healing others.

In some cases, MAAs opt to continue their education in order to train as medical transcriptionists, medical billing and coding professionals, or medical and health services managers. Contact Bryant & Stratton for more information regarding a career as a Medical Administrative Assistant.