Information Clerk | Bryant & Stratton

Information Clerk

What Is an Information Clerk?

Information Clerks are front-desk employees who combine customer service roles with clerical and administrative duties. These workers may also be known as Clerk Specialists, Office Assistants, Greeters, Front Desk Receptionists, Unit Assistants or Schedulers in the workplace, among a number of other common job titles. 

Job Responsibilities of Information Clerks

The duties of Information Clerks can be widely varied according to the setting in which they are employed and the preferences of their employers. Healthcare settings, for instance, place different demands on these employees than would an insurance broker or corporate employer. Most Information Clerks can expect to be responsible for the following general duties in the workplace: 

  • Greet and/or check in people entering an office or establishment 
  • Answer questions from and provide information to customers/visitors/clients 
  • Handle problems or complaints from customers/visitors/clients 
  • Schedule appointments and keep appointment calendars 
  • Answer phones, take messages, forward calls 
  • Prepare business correspondence 
  • Direct customers/visitors/clients and direct or escort them to specific destinations 
  • Discuss goods or services information with customers/visitors/clients 
  • Notify other workers of client/visitor appointments or arrivals 
  • Collect and record necessary data and documents from customers/visitors/clients 
  • Provide necessary information, materials or documentation to customers/clients and co-workers 
  • File and maintain paper and/or electronic records 
  • Proofread documents, records and correspondence to ensure accuracy 
  • Take payments for services and provide receipts 
  • Prepare routine reports, bills, claims and orders 
  • Manage incoming and outgoing mail, including email 
  • Order necessary office materials, supplies, and/or equipment 
  • Clean and/or maintain facilities or equipment 

Common Employment Settings for Information Clerks

According to the Bureau of Labor Statistics (BLS), Information clerks work in nearly every industry. Although most clerks work in offices, interviewers may travel to applicants’ locations to meet with them. Although information clerks are employed in nearly every industry, many work full-time in government agencies, hotels, and healthcare facilities. 

Career Outlook: Information Clerks 

The Bureau of Labor Statistics states about 154,100 openings for information clerks are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire. 

It is important to note that job market data from the US Bureau of Labor Statistics Occupational Handbook is intended only to provide insight on occupational opportunities. While it can give readers a general idea of the potential of an occupation or career path, it is not to be construed as a guarantee of salary or job title. Neither BLS nor Bryant & Stratton College can guarantee employment in this occupational field or any other. 

How to Become a Receptionist and Information Clerk 

To become a Receptionist and Information Clerk, it is necessary to have a high school diploma or equivalent and be educated in the use of office technology and other skills, including clerical, communication, customer service, interpersonal and organizational skills, necessary to function efficiently in the modern office environment. These skills can be acquired via college courses, such as the Office Administrative Assistant diploma program at Bryant & Stratton College

What can I do with an Office Administrative Assistant diploma? 

Bryant & Stratton’s Office Administration Assistant Diploma program offers a foundation of the knowledge and skills you need to successfully pursue receptionist and information clerk positions. Earning this diploma can also prepare you for many other front-office positions in a range of professional settings, including clerical, office support and administrative assistant positions. 

Additionally, completing the Office Administration Assistant diploma program can offer you a head start in taking your education – and your career – to the next level. Graduates of this diploma program can apply the courses it includes and the credits they have earned during their studies towards earning an associate degree in Office Management with Bryant & Stratton College

Receptionist and Information Clerk: Additional Training/Requirements 

Most newly hired Information Clerks are expected to undergo a period of on-the-job training as a condition of employment. In most cases, training programs for these positions can be completed within several weeks. Training typically covers clerical procedures, computer applications, telephone systems, policies and procedures for managing customers/visitors/clients, and other topics specific to employers, office environments and organizations. 

However, on the job training is often more lengthy and complex for positions offered by local, state and federal governments. Training programs for these jobs may last several months as new employees are educated about government programs, policies, procedures and regulations specific to their positions. 

For more insights into starting a career as a Receptionist and Information Clerk, please visit the Degree Insights section of the Bryant & Stratton College blog. By exploring the blog and our website, you will be sure to find helpful information as you plan your path to a successful and satisfying new career. 

While these projections can help career-minded people evaluate potential employment fields, it is important to note that job market data from the US Bureau of Labor Statistics Occupational Handbook is only intended to provide insight on occupational opportunities. It should not be construed as a guarantee of salary or job title. Neither BLS nor Bryant & Stratton College can guarantee employment in any field.

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