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Information Clerks are front-desk employees who combine customer service roles with clerical and administrative duties. These workers may also be known as Clerk Specialists, Office Assistants, Greeters, Front Desk Receptionists, Unit Assistants or Schedulers in the workplace, among a number of other common job titles.
The duties of Information Clerks can be widely varied according to the setting in which they are employed and the preferences of their employers. Healthcare settings, for instance, place different demands on these employees than would an insurance broker or corporate employer. Most Information Clerks can expect to be responsible for the following general duties in the workplace:
Information Clerks work in a very wide range of employment settings and industries, since virtually any business, agency or organization that interact with the public requires the services of these employees. According to the Bureau of Labor Statistics (BLS), Information Clerks held about 1,054,000 jobs in 2016. Their largest employers during that year were physicians' offices, dentist offices, personal care services and other healthcare practitioners’ offices. Other common employment settings include hotels, motels and resorts, local, state and federal governments, transportation and warehousing firms and insurance and financial firms, among many others.
The career outlook for Information Clerks is expected to be good in the coming years. BLS projects that job growth will continue in this field at a rate of 5 to 9 percent between 2016 and 2026, which is about the same as the average rate for all occupations.
Job growth rates will vary according to industry, according to BLS. Healthcare-related industries are expected to be leaders in terms of demand for Information Clerks. This is especially true of healthcare practices, such as offices of physicians, dentists and other healthcare providers. Local, state and federal government agencies are also expected to see good rates of growth in these types of positions. Growth is expected to be more limited in some other industries, as organizations and businesses move towards consolidating or automating administrative functions.
It is important to note that job market data from the US Bureau of Labor Statistics Occupational Handbook is intended only to provide insight on occupational opportunities. While it can give readers a general idea of the potential of an occupation or career path, it is not to be construed as a guarantee of salary or job title. Neither BLS nor Bryant & Stratton College can guarantee employment in this occupational field or any other.
To become a Receptionist and Information Clerk, it is necessary to have a high school diploma or equivalent and be educated in the use of office technology and other skills, including clerical, communication, customer service, interpersonal and organizational skills, necessary to function efficiently in the modern office environment. These skills can be acquired via college courses, such as the Office Administrative Assistant diploma program at Bryant & Stratton College.
Bryant & Stratton’s Office Administration Assistant Diploma program offers a foundation of the knowledge and skills you need to successfully pursue receptionist and information clerk positions. Earning this diploma can also prepare you for many other front-office positions in a range of professional settings, including clerical, office support and administrative assistant positions.
Additionally, completing the Office Administration Assistant diploma program can offer you a head start in taking your education – and your career – to the next level. Graduates of this diploma program can apply the courses it includes and the credits they have earned during their studies towards earning an associate degree in Office Management with Bryant & Stratton College.
Most newly hired Information Clerks are expected to undergo a period of on-the-job training as a condition of employment. In most cases, training programs for these positions can be completed within several weeks. Training typically covers clerical procedures, computer applications, telephone systems, policies and procedures for managing customers/visitors/clients, and other topics specific to employers, office environments and organizations.
However, on the job training is often more lengthy and complex for positions offered by local, state and federal governments. Training programs for these jobs may last several months as new employees are educated about government programs, policies, procedures and regulations specific to their positions.
For more insights into starting a career as a Receptionist and Information Clerk, please visit the Degree Insights section of the Bryant & Stratton College blog. By exploring the blog and our website, you will be sure to find helpful information as you plan your path to a successful and satisfying new career.