Three business professionals greet each other with smiles in a modern office; one woman hands a business card to a man while another woman works on a computer in the background.
A receptionist in a business suit smiles while handing a key card to two people standing at a reception desk in a modern office or hotel lobby with green plants in the background.

Concierge

Hospitality degree career guide
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What is a Concierge?

Two hotel receptionists stand behind a front desk; a man speaks on the phone and smiles at a computer, while a woman stands beside him, smiling at the camera. A bell and storage cubbies are visible.

A simple Concierge definition is someone who serves as a specialized customer service representative, i.e. hotel concierge. Also commonly called a Guest Relations Manager or Guest Service Worker, concierges most frequently employed within the hospitality industry, although these positions may also be available in high-end office and apartment buildings complexes. These employees are responsible for responding to a wide variety of consumer/guest needs to ensure a smooth and pleasant experience for these patrons. Excellent communication skills and customer service skills are necessary to succeed in this role. In short, their primary duty is to be of service to consumers/guests and keep them happy.

This is typically an entry level job in the hospitality industry. Earning your credentials, such as from our Hospitality Management Associate Degree program, can prepare you for career in the hospitality industry, including Concierge.

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What does a Concierge do?

Job responsibilities for concierge vary widely from one employment setting to another. However, in general, they are expected to provide personal assistant services to consumers/guests served by their employers. Those services may include:

  • Greeting guests/customers
  • Manage guest/customer complaints
  • Taking messages
  • Managing mail, luggage and deliveries
  • Perform basic administrative/secretarial/reception duties
  • Running errands to assist guests
  • Arranging transportation and excursions upon visitor request
  • Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
  • Arranging tours and activities
  • Making dinner/event reservations for guests
  • Obtaining tickets for events
  • Arranging special services
  • Providing or arranging for general business services for guests
  • Managing customer/guest requests for housekeeping and/or maintenance
  • Develop network of contacts, service providers and businesses within their communities to serve guests

What are the steps to becoming a Concierge?

Hospitality Management Associate Degree
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Under 2 years

Approximate Program Length

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60 credits

Total Credits

Program Start Date Icon

January 14

Next Start Date

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If you are interested in beginning a career as a Concierge, earning a Hospitality Management Associate Degree with Bryant & Stratton College is a solid first step towards that goal. Graduating from this associate program will prepare you for entry level jobs in the hospitality industry, including Concierge and other customer service positions as part of restaurant, resort, hotel staff, or another hospitality setting.

Earning your degree is one step in pursuing a career in the concierge field. Additional requirements within education and/or experience can include the following:

  • High School Diploma or GED – is required prior to your post-secondary education, i.e. diploma or degree
  • Degree – a degree is not usually required, but can give a strong foundation and an advantage for more competitive, formal, or desired positions in the field
  • Develop Skills & Experience – build specialized proficiencies in the concierge or hospitality field through your education or real-world experience
  • Networking – cultivate professional connections through your education or in an internship setting to gain an edge in your career search
  • Additional Certifications – professional concierge certifications can highlight your experience and help you stand out to employers. Certifications in the concierge and hospitality fields can include: Les Clef d’Or, Certified Concierge Specialist (CCS) and American Hotel & Loding Education Institute (AHLEI) certifications

AAS Hospitality Management – Restaurant & Hotel Services

AAS Hospitality Management – Restaurant & Hotel Services

Want to pursue a career in tourism and hospitalist? Develop a strong understanding of the hospitality industry and be prepared to take on roles with hotels, sports venues, travel and tourism, and more.

Next Online Start Date:
January 14

Next On-Campus Start Date:
January 14

Total Credit Hours: 60

Approximate Program Length:
Under 2 years

Online On-Campus
AAS Restaurant and Hotel Management

AAS Restaurant and Hotel Management

Thinking of a career in hotel and restaurant management? Our associate degree program is designed to help you build a strong foundation in key hospitality management functions that prepare you for future roles with hotels, resorts, restaurants, and more.

Next Online Start Date:
January 14

Next On-Campus Start Date:
January 14

Total Credit Hours: 60

Approximate Program Length:
Under 2 years

Online On-Campus

Next Start Dates

Online & Campus

January 14

Start Date

Our flexible delivery model is designed to cater to diverse schedules and preferences, offering many different terms to accommodate the unique needs of our students. With starts available every 8 to 16 weeks, you have the freedom to choose a timeline that aligns with your lifestyle and commitments.

This approach ensures that you can embark on your educational journey at a time that suits you best, providing the convenience and accessibility necessary for a successful learning experience.

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What Can I Do With an Associate Degree in Hospitality Management or Restaurant and Hotel Management?

A smiling man in a suit sits at a desk, holding a phone receiver to his ear. He appears to be working at a reception or front desk, embodying the perfect Concierge Template, with certificates and trophies on wooden shelves behind him.

Either of these degrees can help you qualify for those sought-after Concierge positions in high-end establishments, providing you with the opportunity to climb the career ladder.

The Restaurant and Hotel Management and Hospitality Management associate degree programs also prepare students for a wide range of other roles within the hospitality industry.

These degree programs provide a solid foundation in hospitality management functions and other essential skills, opening the door to management, human resources, marketing, and other career opportunities. Hotels, casinos, travel and sports venues, are just a few of the settings available to you.

Related Job Titles

  • Event Staff – event staff can assist with many aspects of events – from planning and set up to management of the event to supporting event conclusion functions.
  • Reservation and Transportation Ticket Agent Travel Clerk – this role assists travelers with coordinating their travel plans, including air and hotel reservations, special events tickets, and much more.
  • Lodging Manager – manages the routine activities and operations of a establishments that provide accommodations. 
  • Food Services Manager – responsible for oversight of the daily operations of establishments that serve food and/or beverages.
  • Hotel, Motel, and Resort Desk Clerk – handles all upfront guest needs, including greeting guests, checking them in, and addressing any additional needs or questions related to hotel services.
A woman in a light blue shirt stands behind a hotel reception desk, confidently smiling with her arms crossed. A laptop, service bell, and Concierge Template sit on the desk; wooden paneling and hanging lights complete the scene.

Gain Real World Experience at Bryant & Stratton College

Through our partnership network, students are provided with opportunities to actively apply their learnings in real-world settings.

There are several benefits to internship experiences that can impact your career success. Internships can provide insight into the hiring process, help you sharpen your professional skills, and learn to work with confidence in real-world situations.

Plus, internships are a valuable way to prove yourself to potential employers who may want to hire you as a result. You can also start developing a network of peers and mentors you can lean on for guidance and support. If you want to learn how we connect students with local internships that align with their goals, request info today.

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Testimonials

Browse our Blogs and Unlock Valuable Insights

For insights into a career in the hospitality industry, please visit the Business Degrees section of our blog. Here you will find valuable information about business and hospitality careers. Explore the website and be sure to visit the Hospitality Degree Programs page.

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